There is a caveat to Chick-fil-A’s delivery rollout - it is only delivering to customers within a 10-mile radius. However, like Yum! Brands (Grubhub), McDonald’s (Uber Eats) and Burger King (Postmates), Chick-fil-A's move to stick to one aggregate offers a better chance of circumventing that risk.
One of the biggest risks restaurant brands take when partnering with third-party delivery companies is a loss of control over the customer relationship. With 86% of consumers using off-premise channels at least once a month and 28% reporting they order food via delivery more often than they did a year ago, according to Technomic, this seems a savvy innovation.īy exerting patience over the process and implementing a test for more than a year, Chick-fil-A had time to nail down the logistics, the food quality piece and the technology integration to minimize the chances of customers having a bad experience, which would be off brand for the chain. The idea is simply to provide fulfillment-type locations - with no dining rooms or drive-thrus - to ensure that increased off-premise orders do not compromise traditional operations. The company recently announced plans to open new prototypes in select markets, for example, that are specifically designed for delivered meals. Though Chick-fil-A is not a first mover in the quick-service delivery space, it has taken critical future-proofing steps to ensure that it is among the most efficient. Delivery adds a layer of accessibility to an already high-demand product - Chick-fil-A is the fastest growing chain in the country, experiencing a 14% sales jump last year alone. Additional fees apply see applicable charges at checkout.The delivery competition in QSR just intensified significantly. Menu prices for delivery are higher than in restaurant. Once your order is placed, depending on which delivery option you selected, you will be able to track your delivery status with DoorDash or the Chick-fil-A App, as applicable.Ĭhick-fil-A One members receive points and can redeem rewards for all qualifying purchases on all delivery orders placed in the Chick-fil-A App.ĭelivery options and availability vary by location. DoorDash will also handle any delivery or payment support questions you have. DoorDash will be the merchant of record, with the payment transaction being between you and DoorDash. If you selected DoorDash, you will be prompted to pay with DoorDash when you check-out through the Chick-fil-A App. Select your preferred restaurant, delivery method, and the time you would like your order to arrive, and then proceed with your order. Depending on location and availability, you may have multiple options: Chick-fil-A Delivery or delivery through one of our national delivery partners, like DoorDash or UberEats.
You will then be prompted to select which participating Chick-fil-A restaurant you would like to order delivery from. When opening the Chick-fil-A ® App to start an order, select “Deliver to me” towards the bottom of the first screen.
DOES CHICK FIL A DELIVER DOWNLOAD
Download the App on the App Store or the Google Play Store.
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